These Terms of Service ("Terms") govern your use of the Pullmarket website, mobile applications, Vault, Pull Packs, rewards, shipping, and related services (collectively, the "Service") provided by Pullmarket LLC, a Florida limited liability company ("Pullmarket," "we," "us," or "our"). By creating an account, purchasing a product, opening a Pull Pack, accessing the Vault, or otherwise using the Service, you agree to these Terms.
Please read these Terms carefully. They contain important information about your rights, what you can expect from the Service, and what we expect from you, including rules about chargebacks and payment disputes, Sellback offers, identity verification, shipping, and dispute resolution by arbitration.
Your use of the Service is also subject to our Privacy Policy and Cookie Policy, including our disclosures about analytics, advertising, Google tools, Meta Business Tools, Reddit tools, cookies, pixels, conversion measurement, and privacy choices.
You must be at least 18 years old to use the Service. By using the Service, you represent that you are at least 18, that you are not prohibited from receiving the Service under applicable law, and that you are using the Service for yourself and not on behalf of any other person or entity except as expressly permitted.
The Service is available only to users in jurisdictions where it is lawful. You are responsible for determining whether use of the Service is lawful in your jurisdiction. We may restrict, limit, or block access based on location, age, sanctions screening, fraud risk, verification status, or other factors.
You must create an account to use most features of the Service. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for all activity that occurs under your account.
You may not share your credentials, allow others to access your account, create accounts for others without permission, or use another person's account without permission. You must notify us immediately at Email support if you believe your account has been compromised.
Pullmarket may require age, email, phone, payment, address, identity, or other verification before enabling a feature or completing fulfillment. If you do not complete required verification, the affected feature may remain unavailable, but ordinary identity verification is not represented as a prerequisite to every Gem purchase.
Identity verification is currently performed through Didit, supplemented where appropriate by Pullmarket review or another provider identified in the Service. By starting identity verification, you authorize Pullmarket and the applicable provider to collect and process identification documents, selfie or liveness information, extracted document data, verification status, and fraud-risk signals as described in the Privacy Policy.
Identity verification is tied to your Pullmarket account and may not be transferred between accounts. When Pullmarket confirms that your ID is verified, eligible welcome offers and gameplay features become available. Physical shipping and release of physical items remain subject to separate account, address, payment, and fraud eligibility checks.
Each person may create only one account unless Pullmarket expressly permits otherwise. Multiple accounts created by the same person or household may be suspended, and any rewards, credits, referrals, or benefits obtained through multiple accounts may be reversed.
Pullmarket offers a consumer platform where users can purchase randomized physical collectible-card products called Pull Packs, view specific assigned items in the Vault, request shipping of eligible items, accept available Sellback offers for non-cashable Pullmarket Credit, earn rewards, and use related features.
The Service may change, be updated, be expanded, be restricted, be modified, be suspended, or be discontinued at any time, with or without notice, except as required by law.
Each Pull Pack or product available through the Service has a product page with specific terms. Product-page terms supplement these Terms and control if there is a conflict for that specific product. You are responsible for reviewing the product page before purchasing.
Product pages may include the purchase price, number of physical cards assigned per pack, eligible outcome pool, disclosed odds or rarity tiers, displayed estimates or value bands, featured item images, Sellback mechanics, availability, and special rules. Market Estimates and Sellback quotes may change with market data, but the price, eligible pool, card count, and published odds presented for a completed purchase are recorded as part of that transaction.
Images on product pages may show sample items, featured items, or items from previous packs. A displayed card image does not guarantee that exact card is available in every pack unless the product page expressly says so.
Pull Packs are randomized physical collectible-card products. Each completed pack purchase assigns one or more specific physical cards or items from the eligible outcome pool according to the fulfillment probabilities shown before purchase. Assignment is performed by Pullmarket's server-authoritative systems before the reveal presentation begins. The reveal presentation, sound, timing, and user input do not determine, change, improve, or reroll the physical item assigned.
Unless the product page expressly guarantees a specific card, player, team, grade, serial number, set, rarity tier, or item, there is no guarantee you will receive any specific item. Pull Packs are sold based on the disclosed pack contents and odds, not based on any particular desired outcome.
Pullmarket discloses odds or rarity tier probabilities on product pages where required or chosen. Odds reflect the probability of a given outcome across many pulls and are not a guarantee for any individual pull. Actual outcomes for any individual pack may differ significantly from expected values.
Market Estimates and value bands are based on live or recent market data and internal valuation methods. They reflect market conditions at the time displayed and may change continuously. Pullmarket does not guarantee that any item will have any particular market value, resale price, or cash value. Where an instant Sellback offer is provided, the product page or offer screen states its amount and terms; the standard eligible offer is currently 105% of the then-current Market Estimate, paid only as non-cashable Pullmarket Credit/Gems.
Eligible and assigned outcomes may be held by Pullmarket, held by a custodian, or contractually available through a supplier or fulfillment partner. Pullmarket does not treat the reveal animation itself as the product. Once a specific item is assigned to your Vault, Pullmarket records that item for physical fulfillment, subject to the availability remedies and protections in Section 7.
Pull Packs are collectible products, not investment contracts, securities, financial instruments, or guaranteed-return products. Past performance of item values does not predict future values. You should not purchase Pull Packs expecting appreciation, profit, or guaranteed returns.
When you submit a purchase, buy Gems, purchase a Pull Pack, pay a shipping or fulfillment charge, or otherwise submit a transaction through Pullmarket, you authorize Pullmarket and its payment processor to charge the payment method you provide for the purchase price and any applicable taxes, shipping, handling, insurance, verification, processing, or other charges disclosed before confirmation.
Card, wallet, and other electronic payments are currently processed by Square and may be processed by another payment processor identified at checkout. Pullmarket does not generally receive or store your full card number. Payment processing is subject to processor terms, card-network rules, bank rules, fraud controls, authentication requirements, and risk review.
You represent that you are the authorized cardholder or account holder for each payment method you use, or that you have the authorized cardholder's express permission to use that payment method. You may not use a payment method that is stolen, unauthorized, obtained through fraud, connected to card testing, or used without permission.
Your bank, card issuer, wallet provider, or payment processor may require additional authentication, including 3D Secure, address verification, CVC verification, identity verification, device verification, or other authentication. Pullmarket may approve, decline, cancel, delay, hold, reverse, or manually review any transaction that fails authentication, appears suspicious, triggers fraud-risk rules, is associated with a restricted account, or otherwise creates legal, payment, operational, or fraud risk.
Pullmarket may authorize a payment method before capturing a charge. A pending authorization is not final payment, and Pullmarket may capture, cancel, refund, delay, or manually review the transaction based on payment verification, billing or shipping information, fraud-risk signals, account history, device or network signals, Square risk signals, or other lawful controls.
Gems are closed-loop accounting units used within Pullmarket to purchase physical collectible products and related fulfillment services. Gems are not cash, cryptocurrency, a bank deposit, a transferable stored-value balance, or a separately usable video-game entitlement. Gems and related items may remain restricted within your account while a payment or fraud review is pending, and physical shipping remains locked until full account-level identity approval is complete.
Unused Gems purchased directly from Pullmarket may be eligible for refund under Section 11. Once Gems are used to complete a Pull Pack purchase and a specific physical outcome is assigned, that physical randomized-product transaction is generally final, similar to opening a sealed physical trading-card pack, except where Pullmarket states otherwise or applicable law requires otherwise.
The reveal experience displays the result of a server-authoritative physical-item assignment. Once a Pull Pack purchase is completed and its specific physical outcome is assigned to your Vault, the randomized product has been opened and is generally final except where the product page states otherwise or applicable law requires otherwise. The presentation animation does not determine or alter the physical collectible assigned to you.
A dislike of the revealed item, a belief that the item is worth less than expected, a later decrease in market value, a changed Sellback quote, a failure to receive a specific non-guaranteed item, or a misunderstanding of disclosed product mechanics is not a basis for cancellation, refund, return, or chargeback.
Pull Packs, randomized physical products, revealed or assigned items, spent Gems used for completed physical-product purchases, and accepted Sellback decisions are final once purchased, assigned, revealed, shipped, or sold back, unless a product page states otherwise or applicable law requires otherwise.
You are responsible for reviewing the product page, odds, value disclosures, item details, checkout confirmation, and applicable product-specific rules before purchasing.
Pullmarket may create and retain electronic records of account and transaction activity, including product pages shown, eligible outcome pools, odds and value disclosures, checkout disclosures, acceptance checkboxes, purchase confirmations, payment status, authentication results, server assignment and reveal timestamps, item assignments, item images, Sellback quotes and decisions, Pullmarket Credit entries, shipping requests, tracking records, support communications, refund requests, chargeback notices, and fraud-risk signals.
Pullmarket may use these records to operate the Service, resolve support requests, investigate claims, respond to chargebacks and payment disputes, prevent fraud, enforce these Terms, and comply with law.
After a Pull Pack is revealed and a specific item is assigned to your account, available actions may include keeping the item in your Vault, requesting shipping when eligible, or accepting an available Sellback offer. Available actions may vary by product, item, account status, verification status, location, risk review, availability, and product-page rules.
For Pull Packs and randomized products, a product page may show sample items, featured items, possible outcomes, prior pulls, item categories, value bands, odds, or rarity tiers. A displayed card image or featured item does not guarantee that exact card, player, team, grade, serial number, certification number, set, parallel, image, source, or item will be received unless the product page expressly states that the specific item is guaranteed.
Once a specific item is assigned to your inventory, Pullmarket intends to fulfill that assigned item if you choose to redeem it and if the item is eligible for shipment. However, fulfillment remains subject to successful payment, completed fraud review, completed verification, item availability, supplier or custodian availability, address verification, shipping eligibility, applicable fees, and these Terms.
If an eligible redeemed item is unavailable, lost, materially misdescribed, duplicate-listed, blocked by a supplier or partner, affected by a verified inventory error, affected by a technical error, restricted by fraud review, or otherwise cannot be fulfilled as originally displayed or assigned, Pullmarket may, in its discretion and subject to applicable law, fulfill the redemption with the same item from another channel; provide a comparable physical card or collectible of equal or greater value; provide immediately spendable Pullmarket Credit/Gems in an amount equal to or greater than the recorded substitution value; provide a refund to the original payment method where supported; cancel or correct the affected transaction; provide a remedy stated in the applicable product terms; or provide another remedy required by applicable law.
For this purpose, "equal or greater value" means an equal or greater Market Estimate in U.S. dollars using Pullmarket's displayed valuation source, item identity, grade, and condition at the time the original item was assigned. That Market Estimate is informational and separate from the Gem price and any Sellback offer. Later changes in market data, resale prices, Sellback quotes, liquidity, demand, or third-party estimates do not change the substitution-value benchmark recorded at assignment.
If Pullmarket selects a Pullmarket Credit/Gem remedy, the credited amount may be used for eligible purchases and fulfillment services on Pullmarket but remains closed-loop, noncash, nontransferable, and not redeemable for cash. This contractual remedy does not limit any refund, replacement, or other remedy that applicable law requires.
Shipping is subject to successful payment, completed fraud review, full account-level identity approval, item availability, address verification, shipping-destination eligibility, carrier availability, applicable fees, and compliance with these Terms.
Pullmarket may require verified identity, verified shipping information, payment verification, adult or direct signature confirmation, delivery confirmation, package photos, insurance, grading, authentication, carrier-claim cooperation, return cooperation, or additional fraud review before shipping or releasing any physical item.
Required verification may include a valid government-issued identification document and confirmation that the name and address on the identification, account, payment method, and requested shipping destination match or are otherwise validated to Pullmarket's satisfaction. Pullmarket reserves the right to withhold, delay, restrict, or refuse shipping if valid identification verification is not completed, if the identification address does not match or validate against the shipping destination, or if Pullmarket cannot reasonably confirm the shipment is authorized.
By default, physical items will be shipped only to the verified Pullmarket account holder at the verified address that matches or is validated against the account holder's government ID, payment method, billing details, and fraud-review information. Pullmarket may refuse to ship or release physical value to a different person, unrelated location, freight-forwarding destination, mail drop, hotel, temporary address, or other destination that Pullmarket cannot validate.
Pullmarket may hold, delay, restrict, split, cancel, withhold, or refuse redemption or shipping when a transaction or account is high-risk, under review, associated with a payment dispute, associated with a chargeback, associated with a negative balance, missing verification, linked to suspected fraud, restricted by law, restricted by carrier rules, or otherwise presents legal, payment, operational, shipping, or fraud risk. Delivery estimates are estimates only and are not guarantees.
You are responsible for all shipping, handling, insurance, signature, verification, carrier, storage, redemption, customs, duties, taxes, and related fees shown in the Service, quoted by support, or otherwise disclosed before shipment.
Shipping and handling charges may vary based on destination, package size, package weight, number of items, item value, declared value, carrier, service level, insurance requirements, signature requirements, grading or authentication needs, inventory location, supplier or custodian location, fraud-review status, international-shipping requirements, and operational factors.
High-value items may require insured shipping, signature confirmation, adult or direct signature confirmation, additional verification, separate packaging, separate shipment, grading, authentication, or other protective handling. Shipping fees, handling fees, processing fees, insurance fees, taxes, customs charges, duties, and other third-party or pass-through charges are non-refundable once incurred, unless Pullmarket states otherwise or applicable law requires otherwise.
Eligible cards or collectibles requested in the same shipping request will generally be combined into one shipment when reasonably possible. Pullmarket may also combine separate pending shipping requests before label creation, packing, or handoff to a carrier if doing so is reasonably possible. Pullmarket is not required to combine separate requests and does not guarantee that all items will ship together.
Pullmarket may split shipments for any reason, including high item value, insurance limits, signature requirements, grading or authentication, inventory location, supplier or custodian location, package size or weight, carrier rules, destination restrictions, customs requirements, fraud review, payment review, item protection, damage prevention, timing, operational constraints, or user-requested handling. If shipments are split, additional shipping, handling, insurance, signature, customs, duties, or tax charges may apply and will be shown in the Service or quoted by support where applicable.
You are responsible for providing a complete, accurate, and deliverable shipping address. Pullmarket is not responsible for delays, failed delivery, carrier return, loss, customs issues, taxes, duties, or additional charges caused by an incorrect, incomplete, outdated, restricted, undeliverable, or unsafe address provided by you.
Pullmarket may require address verification before shipment, including matching or validating the requested shipping destination against valid identification and other account, payment, and fraud-review information. Pullmarket may refuse to ship to freight forwarders, mail drops, hotels, temporary addresses, restricted jurisdictions, sanctioned locations, high-risk addresses, addresses associated with fraud, addresses that do not match or validate against required identification, or addresses where delivery is not reasonably available.
Risk of loss may pass to you when the package is delivered to the address you provided, except where applicable law requires otherwise. Delivery confirmation, signature confirmation, carrier scan, photographic proof, GPS delivery data, or other carrier records may be used as evidence of delivery.
You must inspect shipped items immediately upon delivery. You must notify Pullmarket at Email support within seven (7) days after delivery if an item is missing, damaged, materially misdescribed, or incorrect.
Your claim notice must include your account email, order or shipment identifier, tracking number if available, a clear description of the issue, and clear photos or videos of the item, packaging, shipping label, packing materials, damage, and any other requested evidence.
You must keep the item, slab, sleeve, packaging, shipping box, packing materials, labels, and all related materials until Pullmarket confirms that the claim is closed. You must cooperate with Pullmarket, carriers, insurers, suppliers, authenticators, graders, payment processors, and fraud-review teams.
Pullmarket may require return of the item before issuing a replacement, refund, credit, or other remedy. Returned items must be sent using Pullmarket's instructions and must be returned in the same condition received, except for the reported damage. Failure to notify Pullmarket within seven (7) days after delivery, failure to provide requested evidence, failure to keep packaging, failure to cooperate with a carrier or insurance claim, or failure to return the item when required may result in denial of the claim, except where applicable law requires otherwise.
Except where the product page expressly provides a different offer or no instant offer, an eligible revealed pull receives an immediate sellback offer equal to 105% of the then-current Market Estimate, paid only as non-cashable Pullmarket Credit/Gems. The Market Estimate may use recent comparable sales, public listings, liquidity, demand, grade, condition, serial number, set, parallel, item type, inventory, fees, risk, and internal valuation methods. Market Estimates may change at any time.
Pullmarket Credit/Gems are site credit only. They are not cash, not withdrawable cash, not cash prizes, not cash-equivalent payouts, not bank deposits, not stored-value accounts, and not cryptocurrency.
After an item is assigned, you may keep it in your Vault, request shipping when eligible, or accept an available Sellback offer. An instant Sellback offer generally remains available for twenty-four (24) hours after the item is assigned unless the product page or offer states otherwise.
No automatic sale: If you do not accept an offer before it expires, the item remains in your Vault. Pullmarket does not automatically sell the item because the instant offer expired. You may later request a new offer where that option is available; any later offer may differ from the expired offer.
A Sellback occurs only after you affirmatively accept the amount and terms shown. An accepted Sellback is final unless Pullmarket expressly agrees otherwise or applicable law requires otherwise. The item then returns to Pullmarket and the stated non-cashable Gems are credited to your account.
Sellback availability and Sellback credits may be delayed, held, reversed, canceled, or restricted when a transaction is subject to payment review, fraud review, chargeback risk, account review, verification review, technical review, inventory review, or legal review.
If a Sellback occurs in connection with a transaction that is later reversed, refunded, charged back, disputed, found to be fraudulent, or not successfully settled, Pullmarket may reverse the related Pullmarket Credit and any related benefits.
Gems or credits issued through Sellback, account adjustments, compensation, or similar credit events are not purchased cash balances. They are non-refundable, non-cashable account units and may not be used to create, request, or imply a cash prize, cash redemption, cash-out right, wagering payout, stored-value account, bank deposit, money-transmission transaction, or cash-equivalent payment.
Pullmarket Credit has no cash value. It cannot be withdrawn, transferred, sold, assigned, pledged, deposited to a bank account, converted into cryptocurrency, converted into cash, redeemed for cash, redeemed for a cash-equivalent payout, or used outside the Service. Pullmarket Credit may be used only for eligible purchases, fees, or features within the Service.
Only unused Gems purchased directly from Pullmarket with a cash payment may be eligible for refund under Section 11. Bonus Gems, promotional Gems, referral Gems, reward Gems, free Gems, matched Gems, Sellback credits, account adjustments, goodwill credits, compensation credits, and any other non-purchased credits are not refundable, not redeemable for cash, and have no cash value.
When Gems are spent, Pullmarket may apply the spend against refundable purchased Gems before non-refundable credits. Refund eligibility is reduced by completed physical-product purchases, shipping-fee payments, credits used, bonuses consumed, rewards used, reversals, chargebacks, refunds, or other post-purchase account activity.
Promotional credits, reward credits, points, keys, shards, streaks, entries, badges, achievements, and similar non-cash benefits may expire, be capped, be modified, be reversed, or be revoked for fraud, abuse, error, violation of these Terms, or discontinuation of the applicable feature, unless applicable law requires otherwise.
Gem Drops, referral bonuses, share rewards, and similar promotional benefits are available only to eligible users and may require an ID Verified account before participation or payout. Referral gem bonuses may also require the referred account to complete a minimum qualifying purchase amount using purchased, non-bonus gems; free, matched, promotional, admin-granted, or bonus gems may not count toward that requirement. Pullmarket may withhold, cap, reverse, or deny promotional benefits connected to duplicate accounts, same-device or same-IP activity, shared payment fingerprints, referral rings, bot activity, VPN abuse, chargebacks, refunded transactions, or other fraud-risk signals.
Fees may include purchase fees, sellback pricing adjustments, processing fees, shipping fees, handling fees, insurance fees, signature fees, storage fees, fulfillment fees, verification fees, taxes, customs, duties, carrier fees, and chargeback fees disclosed in the Service.
Fees are non-refundable unless Pullmarket states otherwise or applicable law requires otherwise.
You are responsible for taxes, customs, duties, assessments, and government charges arising from your purchases, rewards, referrals, credits, Sellbacks, shipments, and other transactions.
Pullmarket may collect sales tax or other taxes where required. Pullmarket may request tax forms and report transactions to tax authorities where required by law.
Nothing in these Terms limits any non-waivable rights you have under applicable law, card-network rules, bank rules, or payment-processor rules. At the same time, Pullmarket takes fraudulent, abusive, false, misleading, or bad-faith payment disputes seriously.
Pullmarket may use automated and manual fraud-prevention controls including payment risk scoring, velocity limits, device fingerprinting, IP address review, VPN review, proxy review, geolocation review, identity verification, age verification, selfie or liveness checks, sanctions screening, blocklists, behavioral analytics, account-linking, payment-method review, address review, manual review, and post-transaction monitoring.
Pullmarket may approve, decline, cancel, delay, limit, reverse, refund, hold, or manually review any transaction based on fraud-risk signals, verification status, payment status, account history, shipping risk, chargeback risk, legal risk, or operational risk.
Manual review may include comparing your verified identity to billing information, payment-method information, account behavior, IP and device signals, address information, redemption requests, shipment requests, prior payment outcomes, refunds, chargebacks, processor risk signals, and communications with you. Pullmarket may proactively cancel or refund transactions that cannot be validated.
You represent and warrant that each payment method you use is valid, lawfully obtained, and authorized for your use. If you allow another person to access your account, device, login credentials, saved payment methods, or payment credentials, activity by that person may be treated as authorized account activity. You are responsible for securing your account, devices, passwords, email, phone number, and payment credentials.
An "Unauthorized Transaction" means a transaction made by someone who was not you and did not have your permission. Contact us immediately at Email support if you believe a transaction is genuinely unauthorized.
An "Improper Chargeback" means a chargeback, payment dispute, payment reversal, refund claim, or bank claim that is false, abusive, misleading, made in bad faith, inconsistent with these Terms, or inconsistent with disclosed product mechanics.
Examples of Improper Chargebacks include disputing a transaction because you disliked the assigned item, expected a higher-value pull, received an item worth less than the purchase price, accepted Sellback and later regretted it, changed your mind after assignment or reveal, misunderstood disclosed mechanics, or falsely claimed that no physical collectible was assigned or available for eligible fulfillment.
Before initiating a chargeback or payment dispute for any reason other than a genuinely unauthorized transaction, you agree to contact Email support and give us a reasonable opportunity to investigate and resolve the issue.
You agree not to initiate a chargeback or payment reversal based on any of the following when the relevant facts were disclosed or permitted by these Terms or the product page:
If a chargeback, payment dispute, bank dispute, payment reversal, refund request, unauthorized-transaction claim, fraud claim, or payment failure occurs, Pullmarket may suspend or restrict your account, freeze Pullmarket Credit and reward balances, delay or cancel redemption or shipment, reverse credits connected to the disputed payment, require identity or payment verification, require address verification, require return of items, and preserve transaction records.
If a payment is reversed, charged back, refunded, canceled, disputed, deemed unauthorized, or not successfully settled, you may lose all rights to the Pull Pack, item, Vault entry, Pullmarket Credit, Sellback credit, reward, shipment, or other benefit associated with that payment, except to the extent applicable law requires otherwise.
Pullmarket may compile, retain, and submit evidence to payment processors, banks, card networks, wallet providers, carriers, insurers, law enforcement, courts, arbitrators, or relevant parties, including account data, product-page screenshots, disclosure versions, checkout confirmations, purchase timestamps, server assignment and reveal timestamps, item assignments, Sellback records, payment records, authentication records, fraud-risk signals, IP address data, device data, address data, shipment records, delivery records, claim photos, support communications, and user communications.
If you owe Pullmarket money because of a payment failure, chargeback, reversal, refund, fraud, improper dispute, negative balance, shipment issue, return issue, or other amount owed, Pullmarket may set off amounts owed against Pullmarket Credit or other non-cash balances, restrict further purchases or account access, require payment, require return of items, cancel pending shipments, and use collections or other lawful recovery methods.
Pullmarket may restrict, suspend, or terminate accounts associated with repeated chargebacks, repeated payment disputes, card testing, payment fraud, refund abuse, reward abuse, referral abuse, false claims, false non-delivery claims, false damage claims, false unauthorized-transaction claims, account takeover activity, bot activity, multiple-account abuse, or other conduct that creates risk. A user who repeatedly receives value and then disputes the related payments may be permanently banned and subject to recovery efforts to the extent permitted by law.
Nothing in these Terms waives rights that cannot be waived under applicable law, including rights relating to genuinely unauthorized transactions, billing errors, consumer protection, payment-card rules, or bank rules. These Terms are intended to prevent fraud, abuse, and bad-faith disputes, not to prevent users from exercising legitimate legal rights.
All completed Pull Pack purchases, randomized physical-product assignments, revealed or assigned items, spent Gems used for completed purchases, accepted Sellback decisions, and completed transactions are final sale except where Pullmarket expressly states otherwise or applicable law requires otherwise.
A disappointing pull, lower-than-expected value, changed market estimate, changed Sellback quote, failure to receive a non-guaranteed specific item, changed mind, accidental purchase, or misunderstanding of disclosed product mechanics is not a basis for refund, cancellation, return, or chargeback.
Unused Gems purchased directly from Pullmarket with a cash payment may be eligible for refund in Pullmarket's discretion or where required by law. To request a refund of unused purchased Gems, contact Email support from the email address associated with your Pullmarket account.
Gems are closed-loop accounting units used to purchase physical collectible products and related fulfillment services through Pullmarket. Pullmarket does not offer a general right to complete a randomized physical-product purchase, receive a specific assigned outcome, and then unwind the transaction because the outcome was disappointing. That is the same basic final-sale principle as opening a sealed physical pack of trading cards after purchase.
Pullmarket may require account review, payment verification, fraud review, and confirmation that the Gems were purchased directly from Pullmarket and remain unused. Refund eligibility is reduced by completed purchases, shipping-fee payments, credits used, bonuses consumed, rewards used, Sellback activity, reversals, chargebacks, refunds, or other account activity.
Bonus Gems, promotional Gems, referral Gems, reward Gems, free Gems, matched Gems, Sellback credits, account adjustments, goodwill credits, compensation credits, and other non-purchased credits are not refundable, not redeemable for cash, and have no cash value.
Approved refunds for card, wallet, bank-account, or electronic payments will generally be returned to the original payment method where supported by the payment processor, card network, bank, or payment provider. Pullmarket is not required to send a refund to a different card, bank account, wallet, person, or destination.
Refund timing depends on the payment processor, card network, bank, wallet provider, payment method, and fraud-review status. A refund may appear as a reversal rather than a separate credit. Pullmarket is not responsible for delays caused by banks, card issuers, payment processors, wallet providers, failed refund routing, closed accounts, expired cards, or payment-method limitations.
Processing fees, shipping fees, handling fees, insurance fees, signature fees, redemption fees, customs, duties, taxes, carrier fees, and other third-party or pass-through charges are non-refundable once incurred unless Pullmarket states otherwise or applicable law requires otherwise.
If a shipped item is missing, damaged, materially misdescribed, or incorrect, you must notify Pullmarket at Email support within seven (7) days after delivery and comply with Section 7.7.
After review, Pullmarket may, in its discretion and subject to applicable law, provide one or more of the following remedies: replacement with the same item where available; replacement with a comparable physical item of equal or greater value; immediately spendable Pullmarket Credit/Gems in an amount equal to or greater than the recorded substitution value; refund to the original payment method where supported; repair, correction, or reshipment; carrier or insurance claim assistance; cancellation or reversal of the affected transaction; or another remedy required by applicable law.
Pullmarket may require return of the affected item before issuing a replacement, credit, refund, or other remedy.
Pullmarket may cancel, refund, reverse, or correct a transaction if it involves a technical malfunction, pricing error, odds display error, inventory error, duplicate item, unavailable item, supplier issue, custodian issue, payment failure, fraud, suspected fraud, legal restriction, product-page error, shipping restriction, or other material issue.
If Pullmarket cancels a transaction after charging you, Pullmarket may provide a refund, Pullmarket Credit, substitute item, correction, or other remedy required by law or the applicable product terms. Refunds may be delayed while fraud review, chargeback review, payment review, inventory review, shipping review, return review, or legal review is pending.
Pullmarket does not accept returns merely because a customer dislikes a randomized Pull Pack outcome or regrets an accepted Sellback. Shipped physical items remain subject to the claim and remedy rules below and to any non-waivable rights under applicable law.
For shipped physical items, returns are accepted only when Pullmarket authorizes a return as part of a shipping claim, misdescription claim, incorrect-item claim, damage claim, legal remedy, or other approved support resolution. You may not return an item without Pullmarket's written instructions. Unauthorized returns may be refused, returned to sender, delayed, denied, or handled at your expense.
You may not receive duplicate recovery for the same issue. For example, you may not keep a replacement item and also receive a refund for the same item, receive Pullmarket Credit and also receive a refund for the same transaction unless Pullmarket expressly approves it, or obtain a chargeback while retaining the item, credits, rewards, or other value from the disputed transaction.
If you receive a refund, chargeback, payment reversal, replacement, or other remedy, Pullmarket may require return of the item, reverse related Pullmarket Credit, cancel pending shipments, reverse rewards, restrict account access, or take other steps reasonably necessary to prevent duplicate recovery.
Pullmarket may offer rewards, referrals, promo codes, missions, daily bonuses, streaks, experience points, level rewards, leaderboards, achievements, or other loyalty features (collectively, "Rewards"). Rewards are optional promotional features.
Unless the Service states otherwise: Rewards have no cash value; Rewards may not be transferred, sold, or redeemed for cash; Rewards may expire, be capped, be modified, or be discontinued; Pullmarket may reverse Rewards related to refunded, canceled, fraudulent, or disputed activity.
Referral and affiliate rewards may be available only for new users who satisfy eligibility requirements. Self-referrals, referral rings, multiple accounts, fake accounts, automated signups, and spam may be disqualified.
If you receive anything of value for referring, reviewing, promoting, or endorsing Pullmarket, you must clearly disclose that relationship in your communications. You may not make false or misleading claims about odds, values, guaranteed outcomes, profitability, or cashability.
Pullmarket does not operate sweepstakes under these Terms. Pull Packs are collectible-card products, not sweepstakes entries, lottery tickets, raffle tickets, casino games, sports wagers, securities, commodities, or investment contracts.
Pullmarket Credit is not cashable. The Service is not intended to provide cash prizes, cash-equivalent payouts, wagering, or gambling. You may not use the Service for gambling, wagering, money transmission, money laundering, arbitrage, fraud, card testing, chargeback schemes, or any unlawful purpose.
Eligible new users may be offered a one-time choice between the welcome offers displayed in the Service, currently including a Free Mini Starter Pack with a displayed $9.99 value or a BOGO Pack Coupon with a displayed $49.99 value. Offer availability, labels, value disclosures, limits, and expiration are controlled by the offer terms displayed when you choose.
Welcome offers require a Didit identity check and are limited to one eligible offer per person. Pullmarket makes eligible offers available when it confirms that the verification flow is complete. Pullmarket may withhold or reverse an offer if verification is denied, duplicated, manipulated, associated with multiple accounts, or otherwise ineligible.
Physical shipping remains subject to separate account, address, payment, and fraud eligibility checks.
Pullmarket may rely on professional grading companies, certification databases, supplier descriptions, and internal review. A grade or label assigned by a third-party grading company is the opinion of that company and not a guarantee by Pullmarket that the item will cross-grade, re-grade, sell, or appreciate.
Raw-card condition descriptions are subjective. Images may show reflections, dust, sleeves, scans, slabs, or display artifacts. If exact condition is material to your purchase, review all available images and disclosures before buying.
Pullmarket may remove or correct product records that appear counterfeit, altered, stolen, mislabeled, materially damaged, duplicated, or otherwise problematic.
You may not:
The Service, including software, designs, names, logos, trade dress, graphics, text, images, videos, features, and content, is owned by Pullmarket or its licensors and is protected by intellectual-property laws. You may use the Service only as permitted by these Terms.
If you submit reviews, messages, images, videos, feedback, dispute information, or other content ("User Content"), you grant Pullmarket a non-exclusive, worldwide, royalty-free license to use, host, store, reproduce, display, modify, distribute, and create derivative works from that User Content to operate, improve, market, secure, investigate, and protect the Service. You represent that your User Content is accurate, lawful, and not infringing.
The Service currently integrates with Square for payment processing and Didit for identity verification and may integrate with banks, card networks, shipping carriers, analytics providers, cloud hosting providers, customer-support tools, fraud-prevention vendors, advertising providers, social platforms, tax tools, insurers, or replacement service providers. Pullmarket is not responsible for third-party services, and your use of those services may be governed by their own terms and policies.
Our advertising and measurement integrations may include Google Tag Manager, Google Analytics, Google Ads features, Meta Pixel, Meta Conversions API, Reddit Pixel, and similar tools. These tools may receive events related to page views, signups, partner signup or application events, checkout starts, verified purchases, conversion value, currency, transaction identifiers, item/category information, contact identifiers where available for matching, IP address, browser data, and cookie identifiers, subject to our Privacy Policy, Cookie Policy, applicable law, and the relevant third-party terms.
We may suspend, restrict, or terminate your account or access to the Service if we believe you violated these Terms, created legal or operational risk, engaged in fraud or abuse, failed verification, initiated an Improper Chargeback, misused rewards or referrals, violated law, or created unacceptable risk.
Upon suspension or termination, you may lose access to features, rewards, referrals, promotional credits, and pending transactions. Termination does not eliminate amounts owed, chargeback obligations, fraud-review obligations, indemnity obligations, or provisions that by their nature should survive termination.
To the maximum extent permitted by law, the Service and all products are provided "as is" and "as available." Pullmarket disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, and quiet enjoyment.
Pullmarket does not warrant that randomized outcomes, odds displays, market-data estimates, Sellback quotes, rarity labels, or account features will be accurate, uninterrupted, unchanged, profitable, or error-free. Pullmarket does not guarantee that any item will appreciate, retain value, be eligible for resale, or be available for Sellback at any particular price.
To the maximum extent permitted by law, Pullmarket and its officers, directors, employees, contractors, affiliates, suppliers, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of data, goodwill, opportunities, profits, revenue, expected value, market value, resale value, or Sellback value.
To the maximum extent permitted by law, Pullmarket's total liability for any claim arising out of or relating to the Service or these Terms will not exceed the greater of: (a) the amount you paid to Pullmarket for the transaction giving rise to the claim; or (b) $100.
Some jurisdictions do not allow certain disclaimers or limitations, so some limitations may not apply to you.
You agree to defend, indemnify, and hold harmless Pullmarket and its officers, directors, employees, contractors, affiliates, suppliers, and agents from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising from or relating to your use of the Service, your violation of these Terms, your User Content, your referrals or promotions, your chargebacks or payment disputes, your fraud or abuse, your misuse of payment methods, your false claims, your violation of law, or your violation of third-party rights.
Please read this section carefully. It may require you and Pullmarket to resolve disputes through binding individual arbitration instead of in court.
Before filing a claim, you and Pullmarket agree to try to resolve the dispute informally. A party must send written notice describing the dispute and requested relief to Pullmarket at Email support or by mail to Pullmarket LLC, 7901 4TH ST N STE 300, St. Petersburg, FL 33702. The parties will attempt in good faith to resolve the dispute for 30 days after notice is received.
Except for disputes that qualify for small claims court, intellectual-property claims, account-security claims, fraud or abuse claims, chargeback recovery, payment recovery, or claims that cannot be arbitrated under applicable law, any dispute arising out of or relating to the Service or these Terms will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its applicable Consumer Arbitration Rules.
You and Pullmarket waive the right to a jury trial and agree that disputes will be brought only on an individual basis, not as a class action, collective action, private attorney general action, or representative proceeding, to the maximum extent permitted by law.
You may opt out of arbitration by sending written notice to Email support within 30 days after you first agree to these Terms. Your opt-out notice must include your name, account email, and a clear statement that you opt out of arbitration.
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules, except to the extent federal law or mandatory state consumer law applies.
For disputes not subject to arbitration, you and Pullmarket consent to the exclusive jurisdiction and venue of the state and federal courts located in Florida with proper jurisdiction, unless applicable law requires otherwise.
We may update these Terms from time to time. Updated Terms will be posted with a new "Last Updated" date. If changes are material, we may provide additional notice through the Service or by email. Your continued use of the Service after updated Terms become effective means you accept the updated Terms, unless applicable law requires a different process.
Also see our Privacy Policy and Cookie Policy.
The following disclosures summarize key policies that may be shown at checkout, reveal, Vault, Gem balance, fulfillment, shipping, and support screens. These summaries do not replace the full Terms.
By purchasing, you confirm that you are at least 18, you are authorized to use the payment method, you reviewed the product page, and you understand that Pull Packs are randomized physical collectible-card products. Full account-level identity approval is required before physical shipping, even when it was not required for the Gem purchase itself.
You are not guaranteed any specific card, player, team, grade, serial number, rarity tier, market value, Sellback value, or profit unless the product page expressly says so. Pull Packs are generally final once purchased, opened, revealed, assigned, entered, or consumed, except where required by law.
By submitting a transaction, you authorize Pullmarket and its payment processors to charge your selected payment method for the purchase amount and any applicable taxes, fees, shipping, handling, insurance, redemption, verification, or processing charges. Payments may be reviewed, declined, delayed, canceled, or held for fraud prevention, verification, payment failure, chargeback risk, or legal compliance.
Market Estimates, rarity labels, pull tiers, value bands, odds displays, and Sellback prices are based on live or recent market data and internal valuation methods. They may change at any time. Unless we expressly state that a value or mechanic is locked, no displayed value, rarity label, or Sellback price is guaranteed for any period.
Once a Pull Pack purchase is completed and a specific physical collectible is assigned to your Vault, the randomized product has been opened. You may receive an item worth less than the purchase price. A disappointing pull, lower-than-expected market value, changed Sellback quote, or failure to receive a specific non-guaranteed item is not by itself a refund or chargeback reason.
An eligible revealed item may receive an immediate Sellback offer, generally for 105% of the then-current Market Estimate and generally available for twenty-four (24) hours unless otherwise shown.
Sellback requires your affirmative acceptance. If an instant offer expires, the item remains in your Vault; Pullmarket does not automatically sell it. A later requested offer may be different.
Pullmarket Credit and Gems are not cash. They cannot be withdrawn, transferred, sold, deposited, converted to cryptocurrency, redeemed for cash, or redeemed for any cash-equivalent payout except where required by law. Pullmarket Credit may be used only for eligible purchases, fees, or features within Pullmarket.
By buying Gems, you understand that only unused purchased Gems may be eligible for refund. Once Gems are used to complete a purchase and a specific physical collectible is assigned, that randomized physical-product transaction is generally final except where Pullmarket states otherwise or applicable law requires otherwise.
Unused Gems purchased directly from Pullmarket with a cash payment may be eligible for refund in Pullmarket's discretion or where required by law. Spent Gems used for completed purchases, opened Pull Packs, assigned physical outcomes, Sellback credits, promotional Gems, bonus Gems, reward Gems, referral Gems, and other non-purchased credits are not refundable and have no cash value.
Approved refunds generally return to the original payment method where supported. Processing, shipping, handling, insurance, taxes, customs, duties, and carrier charges are non-refundable once incurred unless Pullmarket states otherwise or applicable law requires otherwise.
Eligible items may be requested for shipment through the Pullmarket fulfillment flow or support process. Physical shipping remains subject to account, recipient, destination, address, payment, and fraud eligibility checks. Shipping also depends on item availability, destination eligibility, carrier timing, and applicable shipping, handling, insurance, signature, tax, customs, or duty charges.
Eligible cards requested in the same shipment will generally be combined when reasonably possible. Pullmarket may split or delay shipments for high-value items, insurance, signature confirmation, grading, authentication, inventory location, supplier or custodian location, fraud review, payment review, carrier rules, customs, package limits, item protection, or operational reasons.
Contact support [at] pullmarket.io before filing a payment dispute unless the transaction is genuinely unauthorized. False, abusive, or bad-faith chargebacks may result in account holds, frozen credits, canceled shipments, reversed rewards, loss of rights to disputed items or credits, negative balances, termination, and recovery efforts to the extent permitted by law.
Inspect shipped items immediately. Contact support [at] pullmarket.io within seven (7) days after delivery if an item is missing, damaged, materially misdescribed, or incorrect. Keep all packaging and cooperate with carrier, insurance, fraud-review, and return procedures.