This Shipping & Refund Policy explains how shipping, combined shipments, returns, refunds, payment disputes, and physical-item claims work on Pullmarket.
This Policy is part of and incorporated into the Pullmarket Terms of Service. If this Policy conflicts with the Terms of Service or a product-specific page, the Terms of Service and product-specific page control for the applicable transaction.
Pullmarket offers digital Pull Pack openings and collectible-card inventory features. After a card or collectible is revealed or assigned to your account, available actions may include holding the item, requesting shipment of eligible items, listing it where enabled, trading it where enabled, or accepting a Sellback offer.
Most Pullmarket purchases are final once a Pull Pack is purchased, opened, revealed, assigned, entered, or consumed. This is because the digital reveal experience has already been provided, similar to opening a physical sealed collector-card pack: once the pack is opened and the contents are known, the purchase cannot be unwound because the outcome was not what you hoped for.
Unused Gems purchased directly from Pullmarket with a cash payment may be eligible for refund in Pullmarket's discretion or where required by law. Promotional, reward, bonus, referral, Sellback, Buyback, automatic Sellback, marketplace, adjustment, and other non-purchased credits are not refundable and have no cash value.
Eligible cards and collectibles may be requested for shipment through the Pullmarket redemption flow or by contacting Pullmarket support.
Shipment is subject to successful payment, completed fraud review, identity, age, payment, or address verification where required, item availability, destination eligibility, carrier availability, payment of applicable shipping, handling, insurance, signature, tax, customs, duty, or redemption fees, compliance with Pullmarket's Terms of Service, and any product-specific rules shown on the applicable product page.
By default, Pullmarket ships physical items only to the verified account holder at a verified address that matches or validates against the account holder's government ID, payment method, billing details, and fraud-review information. Required verification may include a valid government-issued identification document and confirmation that the name and address on the identification, account, payment method, billing details, and requested shipping destination match or are otherwise validated to Pullmarket's satisfaction. Pullmarket reserves the right to withhold, delay, restrict, or refuse shipment if valid identification verification is not completed, if the requested shipping destination does not match or validate against the verified identity and payment profile, or if Pullmarket cannot reasonably confirm the shipment is authorized.
Pullmarket may hold, delay, restrict, split, cancel, withhold, or refuse shipment when a transaction or account is high-risk, under review, associated with a chargeback or payment dispute, associated with a negative balance, missing verification, linked to suspected fraud, restricted by law, restricted by carrier rules, or otherwise presents legal, payment, operational, shipping, or fraud risk. Delivery estimates are estimates only and are not guarantees.
You are responsible for all applicable shipping, handling, insurance, signature, verification, carrier, storage, redemption, customs, duties, taxes, and related fees shown in the Service, quoted by support, or otherwise disclosed before shipment.
Shipping and handling charges may vary based on destination, package size, package weight, number of items, item value, declared value, carrier, service level, insurance requirements, signature requirements, grading or authentication needs, inventory location, supplier or custodian location, fraud-review status, international-shipping requirements, and operational factors.
High-value items may require insured shipping, signature confirmation, adult or direct signature confirmation, additional verification, separate packaging, separate shipment, grading, authentication, or other protective handling.
Shipping fees, handling fees, processing fees, insurance fees, taxes, customs charges, duties, and other third-party or pass-through charges are non-refundable once incurred unless Pullmarket states otherwise or applicable law requires otherwise.
Eligible cards or collectibles requested in the same shipping request will generally be combined into one shipment when reasonably possible.
Pullmarket may also combine separate pending shipping requests before label creation, packing, or handoff to a carrier if doing so is reasonably possible. Pullmarket is not required to combine separate requests and does not guarantee that all items will ship together.
Pullmarket may split shipments for any reason, including high item value, insurance limits, signature requirements, grading or authentication, inventory location, supplier or custodian location, package size or weight, carrier rules, destination restrictions, customs requirements, fraud review, payment review, item protection, damage prevention, timing, or operational constraints.
If shipments are split, additional shipping, handling, insurance, signature, customs, duties, or tax charges may apply and will be shown in the Service or quoted by support where applicable.
You are responsible for providing a complete, accurate, and deliverable shipping address.
Pullmarket is not responsible for delays, failed delivery, carrier return, loss, customs issues, taxes, duties, or additional charges caused by an incorrect, incomplete, outdated, restricted, undeliverable, or unsafe address provided by you.
Pullmarket may require address verification before shipment, including matching or validating the requested shipping destination against valid identification and other account, payment, and fraud-review information. Pullmarket may refuse to ship to freight forwarders, mail drops, hotels, temporary addresses, restricted jurisdictions, sanctioned locations, high-risk addresses, addresses associated with fraud, addresses that do not match or validate against required identification, or addresses where delivery is not reasonably available.
Risk of loss may pass to you when the package is delivered to the address you provided, except where applicable law requires otherwise. Delivery confirmation, signature confirmation, carrier scan, photographic proof, GPS delivery data, or other carrier records may be used as evidence of delivery.
You must inspect shipped items immediately upon delivery. You must notify Pullmarket at Email support within seven (7) days after delivery if an item is missing, damaged, materially misdescribed, or incorrect.
Your claim notice must include your account email, order or shipment identifier, tracking number if available, a clear description of the issue, clear photos or videos of the item, packaging, shipping label, packing materials, damage or issue, and any other information reasonably requested by Pullmarket.
You must keep the item, slab, sleeve, packaging, shipping box, packing materials, labels, and all related materials until Pullmarket confirms that the claim is closed. You must cooperate with Pullmarket, carriers, insurers, suppliers, authenticators, graders, payment processors, and fraud-review teams.
Pullmarket may require return of the item before issuing a replacement, refund, credit, or other remedy. Returned items must be sent using Pullmarket's instructions and must be returned in the same condition received, except for the reported damage.
Failure to notify Pullmarket within seven (7) days after delivery, failure to provide requested evidence, failure to keep packaging, failure to cooperate with a carrier or insurance claim, or failure to return the item when required may result in denial of the claim, except where applicable law requires otherwise.
After reviewing a shipping claim, Pullmarket may, in its discretion and subject to applicable law, provide one or more of the following remedies: replacement with the same item where available; replacement with a comparable item of equal or greater value; Pullmarket Credit; refund to the original payment method where supported; repair, correction, or reshipment; carrier or insurance claim assistance; cancellation or reversal of the affected transaction; or another remedy required by applicable law.
For this purpose, "equal or greater value" means the affected item's Pullmarket platform value at the time it was won or assigned, calculated as that item's displayed Gem value multiplied by $0.01 per Gem. Later changes in market data, resale prices, Sellback quotes, liquidity, demand, third-party estimates, or marketplace values do not change that substitution-value benchmark.
Pullmarket may require return of the affected item before issuing a replacement, credit, refund, or other remedy.
Pull Packs, randomized products, pack-opening experiences, break entries, revealed items, assigned items, spent Gems, Sellback decisions, automatic Sellback events, and other used digital features are final sale once purchased, opened, revealed, assigned, entered, sold back, or consumed, unless a product page states otherwise or applicable law requires otherwise.
A disappointing pull, lower-than-expected value, changed market estimate, changed Sellback quote, failure to receive a non-guaranteed specific item, changed mind, accidental purchase, or misunderstanding of disclosed product mechanics is not a basis for refund, cancellation, return, or chargeback.
Opening a digital Pull Pack is the online equivalent of opening a physical sealed collector-card pack. After the pack-opening experience and randomized reveal occur, that digital service has been fully used. You cannot open a pack, see the contents, and then return the pack because you did not like the cards or estimated value.
Unused Gems purchased directly from Pullmarket with a cash payment may be eligible for refund in Pullmarket's discretion or where required by law.
To request a refund of unused purchased Gems, contact Email support from the email address associated with your Pullmarket account.
Gem purchases fund digital account credits that can be used immediately for online Pullmarket features. Once Gems are spent on Pull Packs, reveals, break entries, shipping fees, redemption fees, Sellback-related activity, or other features, that portion of the digital service has been delivered and is not refundable except where required by law.
Pullmarket may require account review, identity verification, payment verification, fraud review, and confirmation that the Gems were purchased directly from Pullmarket and remain unused.
Refund eligibility is reduced by purchases, pack openings, break entries, marketplace purchases, shipping-fee payments, redemption-fee payments, credits used, bonuses consumed, rewards used, Sellback activity, reversals, chargebacks, refunds, or other account activity.
Bonus Gems, promotional Gems, referral Gems, reward Gems, free Gems, matched Gems, Sellback credits, Buyback credits, automatic Sellback credits, marketplace credits, account adjustments, goodwill credits, compensation credits, and other non-purchased credits are not refundable, not redeemable for cash, and have no cash value.
Pullmarket Credit and Gems are site credit only. They are not cash, not withdrawable cash, not cash prizes, not cash-equivalent payouts, not bank deposits, not stored-value accounts, and not cryptocurrency.
Approved refunds for card, wallet, bank-account, or electronic payments will generally be returned to the original payment method where supported by the payment processor, card network, bank, or payment provider.
Pullmarket is not required to send a refund to a different card, bank account, wallet, person, or destination.
Refund timing depends on the payment processor, card network, bank, wallet provider, payment method, and fraud-review status. A refund may appear as a reversal rather than a separate credit. Pullmarket is not responsible for delays caused by banks, card issuers, payment processors, wallet providers, failed refund routing, closed accounts, expired cards, or payment-method limitations.
Processing fees, shipping fees, handling fees, insurance fees, signature fees, redemption fees, customs, duties, taxes, carrier fees, and other third-party or pass-through charges are non-refundable once incurred unless Pullmarket states otherwise or applicable law requires otherwise.
Pullmarket may cancel, refund, reverse, or correct a transaction if it involves technical malfunction, pricing error, odds display error, inventory error, duplicate item, unavailable item, supplier issue, custodian issue, payment failure, fraud, suspected fraud, legal restriction, product-page error, shipping restriction, or another material issue.
If Pullmarket cancels a transaction after charging you, Pullmarket may provide a refund, Pullmarket Credit, substitute item, correction, or other remedy required by law or the applicable product terms.
Refunds may be delayed while fraud review, chargeback review, payment review, inventory review, shipping review, return review, or legal review is pending.
Pullmarket does not accept returns of Pull Packs, opened digital products, revealed outcomes, assigned digital features, or items sold back through Sellback or automatic Sellback.
For shipped physical items, returns are accepted only when Pullmarket authorizes a return as part of a shipping claim, misdescription claim, incorrect-item claim, damage claim, legal remedy, or other approved support resolution.
You may not return an item without Pullmarket's written instructions. Unauthorized returns may be refused, returned to sender, delayed, denied, or handled at your expense.
Contact Email support before filing a payment dispute unless the transaction is genuinely unauthorized.
False, abusive, or bad-faith chargebacks may result in account holds, frozen credits, canceled shipments, reversed rewards, loss of rights to disputed items or credits, negative balances, account termination, and recovery efforts to the extent permitted by law.
Nothing in this Policy limits any non-waivable rights you have under applicable law, card-network rules, bank rules, or payment-processor rules. Pullmarket's chargeback policy is intended to prevent fraud, abuse, and bad-faith disputes, not to prevent users from exercising legitimate legal rights.
You may not receive duplicate recovery for the same issue.
For example, you may not keep a replacement item and also receive a refund for the same item, receive Pullmarket Credit and also receive a refund for the same transaction unless Pullmarket expressly approves it, or obtain a chargeback while retaining the item, credits, rewards, or other value from the disputed transaction.
If you receive a refund, chargeback, payment reversal, replacement, or other remedy, Pullmarket may require return of the item, reverse related Pullmarket Credit, cancel pending shipments, reverse rewards, restrict account access, or take other steps reasonably necessary to prevent duplicate recovery.
Shipping and handling are calculated or quoted before shipment. The amount may depend on destination, package size, weight, number of items, item value, insurance, signature requirements, carrier service, grading or authentication, customs, duties, taxes, and operational factors.
Eligible cards requested in the same shipping request will generally be combined when reasonably possible. Pullmarket may split shipments for high-value items, insurance, signature confirmation, grading, authentication, inventory location, supplier or custodian location, fraud review, carrier limits, customs, item protection, or operational reasons.
Yes. Pullmarket may require valid identification verification before shipping and may withhold, delay, restrict, or refuse shipment if verification is incomplete, if the identification address does not match or validate against the requested shipping destination, or if Pullmarket cannot reasonably confirm the shipment is authorized.
Generally, no. Pull Packs and randomized products are final once purchased, opened, revealed, assigned, entered, or consumed, unless a product page says otherwise or applicable law requires otherwise.
Unused Gems purchased directly from Pullmarket with a cash payment may be eligible for refund in Pullmarket's discretion or where required by law. Promotional Gems, bonus Gems, reward Gems, referral Gems, Sellback credits, Buyback credits, automatic Sellback credits, marketplace credits, account adjustments, and other non-purchased credits are not refundable and have no cash value.
Contact Email support within seven (7) days after delivery. Include your account email, order or shipment identifier, tracking number if available, a description of the issue, and clear photos or videos of the item, packaging, shipping label, packing materials, and damage or issue. Keep all packaging and materials until Pullmarket confirms the claim is closed.
Approved refunds generally return to the original payment method where supported by the payment processor, card network, bank, or payment provider. Pullmarket is not required to send a refund to a different card, bank account, wallet, person, or destination.